Technical Account Manager- (West Coast)

Sales Engineering · Austin, Texas
Department Sales Engineering
Employment Type Full time
Minimum Experience Experienced

Do you thrive in helping complex customers find clarity and achieve more? Pexip is looking for a Technical Account Manager to support our West Coast team! 

 

Are you the ultimate techie with a commercial mindset paired with a deep understanding of enterprise video and unified communications technologies?  Do you have an entrepreneurial  spirit, ready to do something different, and want to have fun at work while changing the industry?  In that case, keep reading!  


Pexip, a strong player in the collaboration space, is looking for a hard-working, self-starting Technical Account Engineer. You will be responsible for working with our largest and most strategic customers to help them achieve greater adoption, usage, and success with the Pexip portfolio of products. Typical tasks include "100 day" check ins, reviewing usage to identify areas for expansion, providing product update presentations, serving as the first line of escalation, serving as the customer's voice of feedback, and working with the greater sales team to expand utilization within the customer.  


The ideal candidate will demonstrate a keen balance of technical ability with the interpersonal skills to help customers understand how the utilization of Pexip technology can increase the value of their existing applications. 


We are seeking a strong candidate who is looking for an exciting opportunity to join a fast-paced team. Are you the right person?


Essential Responsibilities:


You will be a key resource in Pexip’s technical development and in driving our recognition and success in a highly competitive and exciting marketplace. The majority of time will be spent with customers and partners, where you will be instrumental in gathering feedback and working with our world class R&D teams in Norway and UK. Regular tasks include: 


  • Serve as the subject matter expert on all of Pexip's products and technologies. 
  • Develop into the customer's trusted advisor on all things Pexip and the industry. 
  • Identify areas for growth or repair, and working with the customer to execute the tasks that need to be completed. 
  • Work with a variety of different organizational roles - from executives to end user support staff. 
  • Balance sensitivity for customer needs to help all involved parties to succeed. 
  • Serve as the first line of escalation for the customer, work to understand any issues that arise and help structure paths to resolution. 
  • Conduct regular health checks on customer architectures. 
  • Work with the product team to identify, scope, and prioritize features necessary to support our most strategic customers. 


 The position is based in the USA.


 Candidate Qualifications: 


  • Able to break complicated problems down into small, manageable chunks. 
  • Great communication skills, experience explaining complicated topics to audiences of different backgrounds.
  • Good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, Microsoft Skype for Business, firewall traversal, VoIP and so on. 
  • Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. 
  • Understanding of third-party collaboration solutions such as Microsoft Teams, Microsoft Skype for Business on-prem/365, Cisco etc. 
  • Awareness and demonstrable knowledge of commodity compute and virtualization, including VMware and Intel Xeon processors. 
  • Overview and understanding of Microsoft Azure, Amazon Web Services and Google Cloud. 
  • Experience with large, complex customer environments, working horizontally across pre-sales engineering, post-sales support, and development teams to serve existing customers. 
  • Demonstrable ability to work within a global team of engineers and account executives.
  • Capable of developing creative, but still robust solutions to seemingly insurmountable problems. 
  • Must be willing and eager to learn new technologies. 
  • Willing to go above and beyond in the name of customer and organizational success. 
  • Understanding of scripting development is a plus.
  • "Can do" attitude! 


If you think this looks like a nice and relaxing position, this is definitely not for you :-) 

 

Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. We celebrate diversity and are committed in creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique! 

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  • Location
    Austin, Texas
  • Department
    Sales Engineering
  • Employment Type
    Full time
  • Minimum Experience
    Experienced