Professional Services Engineer (Herndon, VA)

Professional Services · Herndon, Virginia
Department Professional Services
Employment Type Full time
Minimum Experience Experienced

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Pexip is poised for accelerated growth and our professional services, customer success, and technical support teams are essential to our growth. We are looking for a passionate, high-performing Professional Services Engineer to implement customer solutions including design, installation, configuration, integration, and testing. 


Applicants that are located in the DMV area are preferred. 


What's the opportunity? 


If you enjoy the satisfying “thunk” of completing an implementation project, working closely with strategic customers, and helping make sure that our products are engrained into their business, then this is the job for you! Pexip’s Professional Services team is rapidly growing and seeking a dedicated engineer assigned to one of our most strategic customers to develop and deliver its products, services, and work with technology partners to improve overall delivery. As a company, Pexip believes in enabling people, rather than managing them. Working closely with the Sales Engineering, Support, and Customer Success teams, the Professional Services team is at the forefront of ensuring the smooth introduction and onboarding of the Pexip product. 


Role and Responsibilities: 


Some of the responsibilities for the position include: 


  • Serve as the first line of escalation for issues arising within the dedicated customer
  • Work with customer to identify technical requirements and design appropriate solutions
  • Implement Pexip products in a variety of self-hosted and cloud-based deployment models
  • Able to communicate highly technical issues to non-technical people to explain possible deployment and integration options
  • Maintain communications with customers and account teams on status
  • Produce technical documentation required for each installation
  • Conduct basic administrator and end user training
  • Ensure effective handover to Technical Support and Customer Success
  • Develop and maintain professional services offerings, documentation, methods and tools
  • Work with strategic partners to help expand the scope of product delivery within the customer
  • Maintain competitive research and knowledge around the Unified Communications and Collaboration market 


Required qualifications:


  • Bachelor's degree required 
  • 8+ years relevant experience in professional services and/or post sales technical support
  • Strong technical understanding of Microsoft (especially Teams), Google, Cisco, Avaya, Poly, Zoom, BlueJeans, and other related partners/competitors in the visual collaboration landscape
  • Strong technical understanding of virtualization and deployment technologies, e.g. VMware, Hyper-V, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
  • Proven track record in professional services/technical support
  • Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Ability to rely on experience and sound judgement to plan and accomplish goals
  • Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support
  • Display extremely strong analytical, verbal, and written communication skills 
  • Possess strong presentation skills 
  • Must be a US citizen


About Pexip:


Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, main offices in London, UK, New York and Herndon, US and Sydney, Australia, Singapore as well as sales offices across the globe.


Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. We celebrate diversity and are committed in creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!  

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  • Location
    Herndon, Virginia
  • Department
    Professional Services
  • Employment Type
    Full time
  • Minimum Experience
    Experienced