Pexip is growing and strengthening our commitment to Customer Success. To that end we are seeking a passionate and client-centric Customer Success Manager (CSM) in the Americas.
Pexip is extremely proud of its customer satisfaction ratings and is seeking similarly enthusiastic practitioners to maintain these results. We believe in enabling people rather than managing them. Working closely with Sales, Sales Engineering, Channel Sales, Operations and Marketing teams, the Customer Success team takes the lead to ensure customers love their Pexip experience throughout their journey.
If you are customer-focused, an effective communicator, organized, self-driven, and a strong team player who is energized by delighting customers then this is the job for you!
The Customer Success Manager (CSM) will onboard and train new customers and provide non-technical support to existing customers. Serve as the “voice of the customer”, focused on driving customer satisfaction, preventing churn, and introducing additional products and services. The CSM will also help scope and develop process changes, targeted marketing campaigns, and documentation focused on customer education, usage, and adoption. The role will be responsible for specific accounts as well as driving results for the Americas.
The Customer Success Manager will be an individual contributor and a part of our Global Customer Success Team. The role will be preferably based near one of our offices in Herndon, VA or New York, NY. For the right applicant we can be flexible on location within the United States.
Role and Responsibilities:
Communication is key:
Drive renewals, upsells and retention:
Be a team player:
Organized and a clear thinker:
Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings.
Pexip has HQ in Oslo, Norway, with main offices in; London - UK, New York and Herndon - US, Stockholm - Sweden, Paris - France and Sydney - Australia, as well as sales offices across the globe.
The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers.
Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!
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