Pexip is growing and now looking for a Customer Success Manager in Germany or The Netherlands who can own the entire post-sales success process to grow the business.
The Customer Success Manager will proactively onboard, train, and manage our customer deployments. They will serve as the customer advocate, focused on driving = customer satisfaction, preventing churn, and promoting additional products and services. The role will be responsible for the team’s individual contributions as well as driving results for their team KPI’s.
The Manager will report directly to the Director of Customer Success and will report up daily/weekly/monthly results as necessary. This individual will also help scope and develop process changes, targeted marketing campaigns, and documentation focused on customer education, usage, and adoption.
What's the opportunity?
If you enjoy helping customers achieve more. If you enjoy the intricacies of various communication protocols, problem solving, and can communicate your processes to others so they get as much of a kick out of it as you, then this is the job for you!
Pexip is extremely proud of its customer satisfaction ratings and is seeking similarly enthusiastic practitioners to maintain this quality. We believe in enabling people rather than managing them. Working closely with Sales, Sales Engineering, Channel Sales, Operations and Marketing teams, the Customer Success team is at the forefront to ensure customers enjoy their journey.
The Customer Success Manager role will have a broad coverage across Central Europe and will be home-office based. We are currently setting up offices in Utrecht, The Netherlands as well as the North Rhine-Westphalia region in Germany. Travel will be required as a part of the position.
Role and Responsibilities
Some of the responsibilities for the position include:
Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organization’s strategic IT solution. Pexip customers exist across all industries including within financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.
The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.
Pexip has HQ in Oslo, Norway, main offices in London, UK, Stockholm, Sweden, New York and Herndon, US and Sydney, Australia, as well as sales offices across the globe.
Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed in creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!
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