Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Pexip is poised for accelerated growth and our customer success and technical support teams are essential to our growth. We are looking for a passionate, high-performing technical support engineer to support our most strategic customer environments. This role will be as much proactive support (supporting integrations, architecture designs) as reactive support to help our customers expand their use of Pexip.
What's the opportunity?
If you enjoy the intricacies of various communication protocols, problem solving, and can communicate your processes to others so they get as much of a kick out of it as you, then this is the job for you!
Pexip support is extremely proud of its customer satisfaction ratings and is seeking similarly enthusiastic engineers to maintain this quality. We believe in enabling people rather than managing them. Working closely with Sales Engineering, R&D, and Documentation teams, the customer support team is at the forefront to ensure the smooth operation of the Pexip product.
Pexip is looking for an experienced and motivated support engineer to join the team, ideally based in the DC, Maryland, and VA area.
Role and Responsibilities:
Some of the responsibilities for the position include:
Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organization’s strategic IT solution. Pexip customers exist across all industries including within financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.
The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.
Pexip has HQ in Oslo, Norway, main offices in London, UK, Stockholm, Sweden, New York and Herndon, US and Sydney, Australia, as well as sales offices across the globe.
Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. We celebrate diversity and are committed in creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!
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