IT Support Engineer

Engineering - Support · Oslo, Oslo
Department Engineering - Support
Employment Type Full time
Minimum Experience Mid-level

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. Pexip is poised for accelerated growth and our customer success and technical support teams are essential to our growth. We are looking for a passionate, high-performing technical support engineer to help customers troubleshoot and resolve technical issues they encounter within their architecture.


What's the opportunity? 


If you enjoy the intricacies of various communication protocols, problem solving, and can communicate your processes to others so they get as much of a kick out of it as you, then this is the job for you! We are looking for an internal IT support engineer to help our employees engage with the tools and technology they use every day. 


Pexip is extremely proud of its customer satisfaction ratings and is seeking similarly enthusiastic engineers to help drive this satisfaction internally as well. We believe in enabling people rather than managing them. Working closely with Technical Support, Sales Engineering, R&D, and Documentation teams, the customer support team is at the forefront to ensure the smooth operation of the Pexip product. 


This position is based out of our Oslo, Norway Headquarters. 


Required qualifications 


  • Minimum Bachelor's degree.
  • Experience with end-user support.
  • Managing and troubleshooting environments based on Microsoft products (Windows). Experience with Apple (iOS, macOS) is a plus. 
  • Basic technical understanding of Microsoft O365, Google Workspace, Active Directory, and other similar tools
  • Knowledge of IT systems security standards
  • Customer-focused mentality, able to work with people from all different backgrounds and aptitudes 
  • Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding employee base 
  • Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support 
  • Display strong analytical, verbal, and written communication skills 


Role and Responsibilities 


Some of the responsibilities for the position include: 


  • Configures laptops for new hires, following corporate standard
  • Configures video conferencing endpoints for employees
  • Manages software versions and options needed
  • Works with employees to troubleshoot reported problems, identify root cause, and resolve the issue 
  • Able to triage technical situations effectively and efficiently 
  • Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners 
  • Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation 
  • Able to effectively prioritize cases based on urgency, impact, and need 
  • Identify and recommend possible optimization tasks to employees 


About Pexip:

Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organization’s strategic IT solution. Pexip customers exist across all industries including within financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.

 

The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.

 

Pexip has HQ in Oslo, Norway, main offices in London, UK, Stockholm, Sweden, New York and Herndon, US and Sydney, Australia, as well as sales offices across the globe.

 

Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique!

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  • Location
    Oslo, Oslo
  • Department
    Engineering - Support
  • Employment Type
    Full time
  • Minimum Experience
    Mid-level