Technical Author

Engineering · Twyford, Berkshire
Department Engineering
Employment Type Full-time or part-time

Pexip simplifies complex video conferencing to empower teams to meet, regardless of location or technology. The company is experiencing rapid growth and our technical communication is an essential part of our customer relationship. Pexip is extremely proud of the quality and breadth of its documentation and training, and receives constant customer praise for both. We are looking for passionate, confident, curious communicators to help customers understand our products as we grow.

What's the opportunity? 

If you enjoy understanding the seemingly complex and making it appear simple, then this role could be for you! 

 We are seeking an enthusiastic, technically-focussed individual who can write customer-facing documentation. Pexip documentation is highly technical in nature - it is mainly aimed at Unified Collaboration experts or technology consultants - and explains how to install, manage and troubleshoot the Pexip platforms. 

You’ll be working closely with the existing documentation team, and working alongside software engineers to document features as they are being developed. You’ll also work with customer support, sales engineering, and R&D to understand what information customers require, and how best to provide them with this in an easily-accessible way. As a technical author, you will also be exposed to the Pexip software and service as an administrator would, and your usability feedback is integral to product development.  

We believe in enabling people rather than managing them, so we are looking for self-motivated individuals who are willing to take on responsibility for identifying areas where they can make the best contribution. Although based in the Reading, UK area, Pexip is flexible about working locations and hours. 

Qualifications and experience

Our ideal candidate will have the following skills and experience: 

  • Bachelor's degree required.

  • 5+ years relevant experience in videoconferencing or similar industries.

  • Proven ability to write clear, concise documentation for a technical audience.

  • Ability to structure information logically.

  • Ability to absorb existing information, identify gaps, ask questions, and seek out answers.

  • Excellent interpersonal and communication skills.

  • Ability to produce training materials in a variety of formats (e.g. written guides for trainers, written guides for trainees, training videos, online documentation) is a plus.

  • Experience with a specialist technical authoring tool such as MadCap Flare is a plus.

  • Good technical understanding of virtualisation and networking technologies is a plus.

  • Ability to rely on experience and sound judgement to plan and accomplish goals. 

  • Ability to juggle a variety of complicated tasks, and be comfortable working independently.

About Pexip 

Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, offices in London, UK, New York and Herndon, US and Sydney, Australia, Paris, France, Stockholm, Sweden as well as sales offices across the globe.

 

 

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  • Location
    Twyford, Berkshire
  • Department
    Engineering
  • Employment Type
    Full-time or part-time